Return Policy

Return/Exchange Policy


Once you have received your item and its too big or small you have 3 business days from the date received to notify us via email at or via phone 281-837-3751 CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING CHARGES TO AND FROM DESTINATION. Item must be received within 10 days of purchase or will not be accepted. Please include order number with items. Exchange is only done for smaller or bigger size of the same item. Item exchange will only be allowed one time per order. Item must be in its original packaging, clean, unworn, and odor free. We recommend shipping item back with tracking number. WE ARE NOT RESPONSIBLE FOR LOST OR MISSING PACKAGES. 



All sales are final. Due to USA health regulations we can not accept returns on undergarments or absorbent materials. We do not offer returns due to sanitary reasons. We do not offer any refunds or returns on weightloss supplements or body lotions.Please refer to sizing charts when placing your order to ensure you receive the correct size.For help with sizing please contact us via email at or via phone 281-837-3751

All Botanica items are final sale.